International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

The shoe Size is conveniently available on the page of each product.

Quetzal Artisan accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal, Apple Pay, Google Pay

• Klaarna

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, and see shipping updates in the My Account area.

As soon as the order is sent, you will recieve a track and trace number from our courrier where you can follow the status of your order.