Right of Withdrawal

Information concerning the exercise of the right of withdrawal by Quetzal Artisan

You have the right to withdraw from the agreement within the term of 14 days, without giving any reasons.

The withdrawal term expires after 14 days from the day at which you or a third party other than the carrier, indicated by you, acquires physical possession of the good.

In order to exercise the right of withdrawal you must inform us of your decision to withdraw from the agreement, by means of an unequivocal statement (e.g. in writing, by post or email). You may use the attached model withdrawal form but that is not obligatory.

You can also complete the model Modelformulier voor herroeping or a different, clearly formulated declaration by electronic means, and send it via e-mail.  If you use this possibility we will immediately send you a confirmation of receipt of your withdrawal on a durable medium by email.

To meet the withdrawal deadline, it is sufficient for you to send your message concerning your exercise of the right of withdrawal before the withdrawal period has expired.



If you withdraw from the agreement, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any case not later than 14 days from the day on which we are informed about your decision to withdraw from the agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without delay and in any case not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you send back the goods before the period of 14 days has expired.’

We won't bear the cost of returning the goods

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Appendix I: 

Standard Form for Withdrawal

(Complete this form and return it only when you want to revoke the agreement)


- To: Quetzal Artisan

         Gildenborch 10

         4132GH Vianen Ut

         The Netherlands



- I/We hereby inform you that I/we wish to revoke our agreement on the sale of the following products:







- Ordered on*/received on*[date of ordering the services or receiving products]*:



- Consumer’s name:



- Consumer’s address:



- [Consumer’s signature] (only when this form is submitted on paper):




*) Delete and/or complete the withdrawal form where appropriate.